DELIVERY & RETURNS
Fastest Delivery DHL
$15.00 - Fastest Delivery
FREE - Orders over $75
|Free Delivery||Spend over $75|
|Delivery Time||1-3 days|
Can I change my delivery address?
We’ll do our absolute best, but we need your help to do this!
Email our helpful Cuties at email@example.com your details including your order number and country to be delivered to.
The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.
Our Cuties at our factory are super efficient and they’ve usually already popped your products in a little pink box and dispatched it but we’ll try!
If you email us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
Things all Cuties need to note
The Cute factory (postal service and distribution centre) will pick, pack and pop your little pink box onto a little pink van the same day on orders placed before 12:30pm GMT. Any orders placed after 12:30pm will be done the day after, don’t fret babe, it’ll be with you in no time at all!
The cuties don’t operate over the weekend or public holidays, because every cutie needs a break. So your order will be dispatched the following business day.
The Cutie in the van will need an autograph form you when they deliver it, if you want your scrumptious new shake & shaker left in a safe place this is at your own risk & we wont be able to cover you if someone takes that lovely pink box!
Help a Cutie return a product…
All orders can be returned by post following the below 3 Steps:
1.Send us an email to firstname.lastname@example.org to receive your returns form.
2.Package your items carefully back into your Cute box and include your invoice and completed returns form within the package & label your package.
3.Make sure every single Cute product inside is UNOPENED (Anything that is returned opened, won’t be refunded and will be disposed of).
Please allow up to 30 days from the day the parcel is posted for your refund to be processed. We will email you with confirmation once we have received your parcel and your refund has been completed.
We promise to refund any unopened items that you are not completely happy with, within 7 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed.